Introduction

Thank you for choosing NeoCloco. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us. At NeoCloco, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs. This policy may be amended from time to time.

Collection Of Personal Information:

As a visitor to the Site, you can engage in many activities without providing any Personal Information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. However, when you register to use NeoCloco and order products as a NeoCloco customer, in order to provide the services to you, we may collect your information.

Information we collect

We may collect the following types of personal information

  • Contact information : Such as your name, email address, phone number, and shipping address.
  • Payment information : When you make a purchase, we may collect payment details.
  • Account information : If you create an account with us, we may collect username and password.
  • Website usage data : Information about your interaction with our website including IP address, browser type, and pages visited.
  • Cookies : We use cookies to enhance your experience on our website. You can manage your cookies preferences through your browser settings.

How We Use Your Personal Information :

NeoCloco collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy.

NeoCloco May Use This Information To :

  1. To process and fulfill your orders.
  2. To provide customer support and respond to your inquiries.
  3. To send you updates, promotions, and newsletters (you can opt out at any time)
  4. To improve our website and services.
  5. To prevent fraud and ensure the security of your information.
  6. To comply with legal obligations.
  7. Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.

In certain situations, NeoCloco may be required to disclose personal data in response to lawful requests by public authorities. Where required by law (like to comply with a warrant, court order, or legal notice served on NeoCloco), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

How Do I Update My Account Information?

It is quick and easy to update your account information. Simply log in at My Account and proceed to ‘Account Information’. Please note that we do not store your credit/debit card information in your personal profile.

Information Sharing With Service Providers:

NeoCloco uses one or more outside payment processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store, or use personally identifiable information for any other purpose. We also share Personal Information with certain companies that perform services on our behalf (Service providers who assist us in operations like payment process and order fulfillment). We only share the Personal Information that is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for NeoCloco. We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.

Data Retention:

We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us. We will respond to your request within a reasonable time. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Protection Of Your Personal Information:

The Personal Information that you provide in connection with the use of the Site is protected in several ways. It resides on secure servers that only selected NeoCloco personnel have access to via password. Your Personal Information is encrypted whenever it is transmitted to NeoCloco. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using transport layer security technology. We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. We take reasonable steps to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process, and store, and the current state of technology to use these measures to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions, doubts, or confusion in regard to any of the terms set out here in the privacy policy, please seek clarifications from us through email. We will get back to you within a reasonable time.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. We will notify you of any significant changes via email or on our website.